When I began walking dogs with Wag a year ago, it was a promising venture to supplement our household income. Within just a couple of months, I was earning over $1000, and I felt optimistic about my future with the platform. However, Wag has since implemented several changes to its app that have significantly impacted my earnings. One notable change was the introduction of a feature allowing walkers to pay for increased priority within the app, a move that coincided with a dramatic drop in my own walk volume, to the point where I’m fortunate to break $100 now.
I consistently provide 110% to my clients, as evidenced by my high ratings and positive reviews. My initial motivation for joining Wag was to earn income, not to contribute further to Wag’s profits. The existing 40/60 commission split is already challenging, and the option to pay for a potentially larger commission feels exploitative.
Another significant issue has been the difficulty in reaching customer service for assistance. On multiple occasions, I’ve encountered situations where pet parents failed to leave a key, preventing me from accessing their homes, or experienced cell tower outages that required me to drive a mile away to get a signal. In these instances, the customer service bot provided no real solutions, ultimately stating that the decision was mine to make.
If you are considering joining Wag as a walker, I would strongly advise you to explore all your options and perhaps even consider operating independently. Wag has become a disappointing platform; it appears they are struggling financially and are resorting to making money from their walkers, all while providing inadequate customer care.