If you’ve ever shopped online from Lazada, Sendo, or other major e-commerce platforms in Vietnam, chances are your package has passed through Best Express at some point. As one of the country’s fastest-growing logistics providers, Best Express has built a reputation for reliable delivery, competitive pricing, and a tracking system that takes the guesswork out of waiting for a parcel. This guide walks through everything you need to know about Best Express Vietnam, from its background and services to how you can track your shipment in real time.
About Best Inc and Best Express Vietnam
Best Inc is a technology-driven supply chain and logistics company that entered the Vietnamese market with a clear goal: build a strong foundation from day one. The company made this happen by investing in VNC Post, a professional express delivery unit that already served as a partner to leading e-commerce platforms such as Lazada and Sendo. This strategic move gave Best Express instant access to established delivery networks rather than starting from scratch.
Best Inc officially launched in Vietnam on October 11, 2019, although the groundwork was laid much earlier — the company completed its business registration back in November 2018. Since then, Best Express has grown from a single hub into a nationwide delivery network, working in partnership with local operators to expand its reach across both urban and rural areas.
The company’s presence in Vietnam has evolved through several distinct phases. Between 2017 and 2021, the operation partnered with Best Inc to function as a Best Express branch office in District 7, operating under the legal entity Nectar Joint Stock Company. From 2021 to 2023, the business restructured and relocated to the Thu Duc area, rebranding as the Best Express Thu Duc branch under Gia Nguyen Express Delivery Co., Ltd. Since the fourth quarter of 2023, the service has expanded internationally, introducing a standardized tracking toolkit designed for customers across different countries.
Core Services Offered by Best Express
Best Express doesn’t limit itself to a single delivery model. Instead, it offers a range of services designed to match different customer needs, whether you’re an individual sender or a business shipping in bulk.
Express delivery covers nationwide shipments with high safety standards, typically completing delivery within one to three days. For online sellers, cash-on-delivery (COD) is a major convenience — the courier collects the item from you, delivers it to the recipient, collects payment, and then transfers the collected funds back to you.
For budget-conscious shippers, the economy delivery option helps minimize shipping costs without compromising on reliability. Meanwhile, same-day delivery caters to urgent shipments within Hanoi and Ho Chi Minh City, both for intra-city and inter-district needs. Businesses moving larger volumes can also take advantage of north-south freight transport, a smart, safe, and cost-effective long-haul option, alongside warehousing services that help companies cut down on storage costs, staffing needs, and overall operational overhead.
How to Track a Best Express Shipment
One of the most valuable tools for anyone shipping or receiving packages is a fast, dependable tracking system. Having worked in the logistics industry for years, GiaoHangTotNhat.vn understands how important it is for customers to check their order status quickly and without hassle.
To meet this need, GiaoHangTotNhat.vn built an online tracking network covering both domestic and international carriers — not just Best Express, but also GHN, J&T Express, TikTok Shop, Shopee Express, VNPost, Viettel Post, GHTK, and international names like DHL, FedEx, and UPS. This means customers don’t need to bookmark a dozen different websites; a single platform lets you search for your tracking code and instantly see where your package is in the delivery process.
Tracking your Best Express order is straightforward: enter your tracking number on the GiaoHangTotNhat.vn website, or use the Best Express mobile app directly, and you’ll see real-time updates on your shipment’s journey — from pickup, through transit hubs, to final delivery.
The Best Express Shipping Process
Understanding how Best Express handles a shipment from start to finish can help both individual senders and business owners plan their logistics more efficiently. The process generally follows four steps.
First, customers register for a shipping account by providing the required information. Second, goods are transferred to the Best Express warehouse, located at 117A Tam Binh, Tam Phu Ward, Thu Duc City, Ho Chi Minh City. Third, once the warehouse confirms that the goods meet shipping requirements, customers can track the shipment’s progress through every stage of transit. Finally, once delivery is successfully completed, a staff member notifies the customer and requests full payment of the shipping fee.
This structured process is part of why Best Express has become a trusted choice for businesses that need predictable, transparent logistics — particularly online sellers who rely on consistent delivery timelines to keep their customers happy.
Pricing, Account Registration, and Support
Shipping rates for Best Express vary depending on package weight, dimensions, and destination. Customers can check current rates directly on the GiaoHangTotNhat.vn website or contact customer support by phone for a personalized quote. Setting up a shipping account follows a similarly simple path — registration can be completed online, with support staff available to guide new users through the process.
For sellers who ship frequently, Best Express also offers flexible settlement (COD reconciliation) options. Depending on your shipping volume, you can choose to receive payments every two days, every four days, weekly, or even daily for high-volume accounts. This flexibility is particularly useful for small e-commerce businesses that need steady cash flow without waiting on long settlement cycles.
Why Customers Choose Best Express
Cost savings, safety, and flexibility are the three pillars that keep customers coming back. Competitive shipping rates combined with a low cancellation rate help businesses reduce overhead, while a dedicated software system protects customer information and ensures packages are stored and handled with care. For sellers juggling multiple sales channels, the ability to track every shipment — Best Express or otherwise — from one central platform saves significant time and reduces the stress of manually checking multiple courier websites.
Final Thoughts
Best Express has positioned itself as a serious player in Vietnam’s logistics sector by combining international backing from Best Inc with local delivery expertise inherited from VNC Post. Whether you’re an individual sending a single package or a business managing hundreds of daily shipments, the combination of multiple service tiers, flexible payment settlement, and a reliable tracking system makes Best Express a practical choice. If you have an order on the way, take a moment to look up your tracking code and see exactly where your package stands — it’s often faster and less stressful than waiting and wondering.