Navigating a business partnership should be seamless and efficient. If you are a new or existing trade partner with Doghouse, understanding how to utilize your wholesale account is the key to streamlining your procurement process, accessing exclusive pricing, and managing your inventory effectively. This guide covers everything you need to know to maximize your Doghouse wholesale account.
Signing In to Your Wholesale Account
Your wholesale access is distinct from a standard retail customer account. To ensure you see the correct trade pricing and product collections, you must log in specifically through the designated portal.
- Access the Portal: Always navigate to our dedicated Wholesale Portal to sign in. Using a standard retail login will not display your trade-exclusive features.
- Troubleshooting Access: If you have forgotten your password, use the “Forgot password” link on the sign-in page to receive a reset email. For those who are new to the platform, check your initial approval email for your credentials. If you cannot find them, ensure you check your spam or junk folders.
- Verification: If you are seeing standard retail prices instead of your wholesale rates, you are likely logged into the wrong area. Sign out completely and log back in through the Wholesale Portal to refresh your session.
Navigating the Wholesale Collection
Once you have successfully logged in, you gain full visibility into our comprehensive wholesale catalog. This includes products that may not be available on the public storefront.
- Smart Filtering: Utilize the built-in collection filters to refine your search by product category, size, or brand. This helps you locate items quickly, especially when you are preparing a large order.
- Wholesale Exclusives: Keep an eye out for the “Wholesale Only” badge. These items are reserved exclusively for our trade partners, providing you with unique inventory opportunities.
- Inventory Transparency: Product pages feature real-time stock levels. This allows you to plan your orders with confidence, knowing exactly what is available for immediate dispatch.
- Wishlist Features: To save time on future procurement, use the wishlist function to save your most frequently ordered product lines for quick and easy reordering.
Understanding Your Trade Pricing
We have designed our system to make trade pricing as transparent and automated as possible. You do not need to juggle discount codes or worry about manual price adjustments.
- Automatic Discounts: Your specific pricing tier is linked directly to your account. The moment you sign in, your exclusive trade prices are applied automatically across the entire store.
- Pricing Display: All wholesale prices are listed excluding VAT. The relevant tax will be calculated and applied at the final stage of the checkout process.
- Volume Savings: We reward bulk purchasing. Additional savings are automatically unlocked when your order meets specific volume thresholds. Keep an eye on your cart total to see these discounts apply in real-time.
- Personal Support: If you ever encounter an issue with pricing or feel that a calculation is incorrect, please reach out to your account manager immediately for clarification.
Placing and Managing Your Orders
The ordering process is designed for efficiency, allowing you to move from browsing to checkout in just a few clicks.
- Building Your Order: Select your desired quantities and sizes, then add them to your basket. You can use the quantity field to quickly input larger numbers.
- Order Review: Before you checkout, review your cart to ensure all items, quantities, and applied volume discounts are correct.
- Checkout: Your shipping and payment information will be pre-filled based on your account settings, significantly speeding up the checkout process.
- Confirmation: You will receive an immediate order confirmation via email. Save this for your internal records.
For complex or bespoke orders, you do not have to navigate the online system alone. Simply contact your account manager, and they can assist in assembling a custom order that fits your specific business requirements.
Tracking and After-Sales Support
Your account dashboard is a powerful tool for managing your business operations. From here, you can monitor the status of your shipments and handle administrative tasks.
- Order History: You can view all past orders, complete with itemized details, directly through your account page.
- Invoicing: Need a VAT invoice for your records? These are available for download at any time from your order history.
- Quick Reordering: If you frequently stock the same items, use the “Quick Reorder” feature to replicate past orders with a single click, saving you valuable time.
- Shipping Updates: Once your order has been dispatched, you will receive an email containing a tracking number, allowing you to monitor the delivery progress until it arrives at your door.
If you have further questions regarding order minimums, delivery timelines, or returns, please refer to your initial welcome documentation or contact our wholesale team at wholesale@doghouse.co.uk. Our team is available Monday through Friday, 9 am to 5 pm, to ensure your business runs as smoothly as possible.