Anyone shipping packages across Vietnam eventually runs into the same question: which carrier is fast, affordable, and easy to track? Best Express Vietnam has become one of the answers to that question, built on the technology and supply-chain expertise of BEST Inc., a logistics company that entered the Vietnamese market with a clear goal — to build dependable last-mile delivery infrastructure for e-commerce sellers and everyday shippers alike. Through its investment in VNC Post, a professional courier partner of major platforms like Lazada and Sendo, Best Express has grown into a trusted name for domestic parcel delivery, cash-on-delivery (COD) collection, and real-time order tracking.
This guide walks through what Best Express Vietnam offers, how its shipping process works, how customers can track a shipment, and why the service has earned its reputation among online sellers and individual customers.
What Is Best Express Vietnam?
Best Express operates as the Vietnamese delivery arm of BEST Inc., a logistics technology company originally from China. The company officially launched in the Vietnamese market on October 11, 2019, though its business registration process had already begun in November 2018. BEST Inc. is built around an integrated supply-chain management platform, offering end-to-end fulfillment and value-added logistics services through a smart, multi-channel super-app that connects retailers, franchise partners, carriers, suppliers, and end consumers.
In Vietnam, the brand has evolved over several stages. Between 2017 and 2021, the service operated as a Best Express branch in District 7, under the legal entity Nectar Joint Stock Company. From 2021 to 2023, the operation restructured and relocated to the Thu Duc area, rebranding as Best Express – GiaoHangTotNhat Thu Duc Post Office, operating under Gia Nguyen Express Company Limited. Since the fourth quarter of 2023, the platform has expanded beyond Vietnam’s borders with a standardized international tracking toolkit built for customers in multiple countries.
Why Customers Choose Best Express
Best Express positions itself around three core commitments that matter most to shippers: cost savings, flexible settlement, and secure handling.
Cost efficiency. Shipping fees are kept competitive while service quality remains consistent, which helps reduce order cancellation rates — a common pain point for online sellers who lose revenue when deliveries fail or get returned.
Flexible reconciliation (COD settlement). Sellers can choose how often they receive their collected cash-on-delivery payments — every two days, every four days, or weekly. High-volume shippers can even opt into daily settlement, which improves cash flow for businesses that depend on quick turnover.
Security and data protection. Packages are handled and stored using organized, professional warehousing practices, and customer information is protected through a dedicated software system, giving both senders and recipients confidence in how their data and goods are managed.
Core Services Offered by Best Express
Best Express provides a range of logistics solutions designed to cover different shipping needs across Vietnam.
- Fast/Express Delivery — nationwide delivery with high safety standards and transit times of just 1 to 3 days.
- Cash-on-Delivery (COD) — the carrier picks up goods, delivers them to the recipient, collects payment, and remits the collected funds back to the seller.
- Economy Delivery (GHTK-style savings service) — a lower-cost shipping option for sellers looking to minimize logistics expenses.
- Same-Day Delivery — available for intra-city and select inter-city routes in Hanoi and Ho Chi Minh City for time-sensitive shipments.
- North-South Freight Transport — long-haul transportation between Vietnam’s major regions, designed to be efficient, safe, and cost-effective.
- Warehousing — storage solutions that help businesses save on labor and infrastructure costs while improving operational efficiency.
Tracking Your Order with Best Express
One of the most requested features by online shoppers and sellers is a fast, reliable way to check where a package is in transit. Best Express addresses this through an online tracking portal that lets customers enter their order or waybill number and instantly see shipment status — no phone calls or store visits required.
What makes the tracking ecosystem particularly useful is that it isn’t limited to Best Express alone. The same platform also supports tracking for other major domestic and international carriers commonly used by Vietnamese online sellers, including GHN (Giao Hang Nhanh), J&T Express, Shopee Express, GHTK (Giao Hang Tiet Kiem), Viettel Post, VNPost, and international operators such as DHL, FedEx, and UPS. This multi-carrier approach means a seller who ships through several couriers doesn’t need to bookmark a dozen different websites — one search bar covers most of the delivery ecosystem relevant to Vietnamese e-commerce.
Discount Codes and Promotions
Beyond delivery and tracking, Best Express’s platform also aggregates real-time discount codes and coupons for major e-commerce marketplaces such as Shopee, Tiki, and Lazada. Shoppers can browse hundreds of active promotions, helping them reduce both shipping fees and product costs when ordering online. Since these coupon listings update frequently, checking the platform regularly is the best way to avoid missing time-sensitive deals.
The Shipping Process, Step by Step
Best Express structures its shipping workflow into four straightforward stages:
- Account Registration — Customers submit their information to open a shipping account.
- Drop-off at the Warehouse — Packages are transferred to the company’s processing warehouse, located at 117A Tam Binh, Tam Phu Ward, Thu Duc City, Ho Chi Minh City.
- Shipment Tracking — Once the goods are received and confirmed eligible for transport, customers can monitor the shipment’s journey in real time through the online tracking system.
- Delivery and Payment — After successful delivery, staff notify the customer and request full payment of the shipping fee.
Best Express shipping and delivery process flowchart
Delivery Partners and Network Coverage
Best Express works alongside a network of logistics partners to extend its coverage and reliability across Vietnam’s e-commerce landscape. This partner ecosystem strengthens the company’s ability to handle high shipping volumes, particularly during peak sales periods, while maintaining consistent delivery timelines nationwide.
Frequently Asked Questions
Which country is Best Inc. from?
BEST Inc. is a supply-chain and logistics technology company. It connects retailers, franchise partners, carriers, suppliers, and end consumers through an integrated smart platform offering end-to-end delivery and value-added services. The company officially entered the Vietnamese market on October 11, 2019.
How much does Best Express shipping cost?
Shipping rates vary depending on package weight, size, and destination. Customers can check current pricing on the official tracking website or contact customer support directly for a detailed quote.
How do I register an account and start using the service?
New customers can register an account through the official website or by contacting customer support for guidance on getting started.
How do I track a Best Express shipment?
Customers can check shipment status and delivery history using their order or waybill number through the official tracking website, or via the Best Express mobile app.
Final Thoughts
Best Express Vietnam has grown from a single branch office into a logistics service backed by an international tracking system, flexible COD settlement, and a wide network of carrier partnerships. For online sellers, the combination of competitive pricing, reliable warehousing, and flexible payment reconciliation makes it a practical choice for scaling order volume. For everyday shoppers, the multi-carrier tracking tool and regularly updated discount codes add real, everyday value.
If you’re currently shipping through Best Express or considering it for your next order, take a moment to track your shipment status online and explore the available promotions before your next purchase — small savings on shipping add up quickly for frequent online shoppers.
References
- BEST Inc. Official Corporate Information, accessed via GiaoHangTotNhat.vn company profile pages.
- GiaoHangTotNhat.vn, “Best Express Order Tracking” service page.
- GiaoHangTotNhat.vn, “About Us” and company history pages (2017–2023 timeline).